MyTenancy was released and implemented with a number of our customers. The online portal was branded to look like our customers websites and bought a new self service facility for their tenants. Tenants were now able view their rent account details and repair history online. Other features included the ability to request updates to their contact details and report a repair.

OmniLedger formed another strategic alliance with ProntoForms to provide a mobile working app. Pyramid Mobile has now been deployed to over 300 devices across our customer base. With the capability to work off line, with automatic synchronisation with the back office Pyramid system, this solution has enabled customers to make significant savings in time and operational costs.

OmniLedger forms a partnership with Homeless Link and integrates Pyramid with the cloud based SalesForce platform. This has enabled data to flow freely between the two systems, ensuring users are presented with the latest client and resident information, a vital asset when supporting vulnerable individuals.

Due to the success of the initial hosted solution OmniLedger increased the investment in cloud infrastructure and can now extend this service to much larger companies.

Having seen significant growth in recent years, OmniLedger moves to a larger office, providing the company with plenty of room for further growth and allowing us to maintain a high level of customer support.

Pyramid Online was launched, a new, low cost staff web portal for remote working. This solution provides staff access to the latest tenant rent account details, a facility to update contact information and the ability to raise maintenance requests while being mobile. Also in 2017, the Pyramid Integrator suite was developed to enable two-way data transfers between Pyramid and other third party systems to streamline business processes.

With GDPR coming into effect in May, a new tenant document portal was developed to replace the existing tenant statement email distribution system.

With the rising popularity of the hosted housing management solution, OmniLedger invested in additional resources for our datacentre. The hosted system now supports over 60 associations, from large regional to small local organisations.

In response to HMRC’s Making Tax Digital scheme, OmniLedger released new software that will calculate VAT and generate a file for submission. The software will be designed to assist customers who are both fully registered and partially exempt from VAT, with the Pyramid Housing Management System automatically calculating breakdowns for the latter.