Our History

Our history of key releases and partnerships that has enabled us to bring new solutions to the social housing sector

Below you will find our history in the last 10 years of Pyramid Housing Management releases and partnerships that have enabled us to deliver new and innovative solutions for the social housing sector.

Our History Timeline

MyTenancy Tenant Portal

MyTenancy was released and implemented with a number of our customers. The online portal was branded to look like our customers websites and bought a new self service facility for their tenants. Tenants were now able view their rent account details and repair history online. Other features included the ability to request updates to their contact details and report a repair.

SMS Text Messaging For Social Housing

OmniLedger releases Pyramid Messenger, a text messaging service designed for the social housing sector that is fully integrated with the Pyramid Housing Management system. The new module allows our customers tenants to benefit from a variety of 24/7 SMS self-services.

With our own specialist development team, OmniLedger have been at the forefront of workflow design and deployment to provide social landlords, with a wide variety of texting services, from simple automated rent enquiries for tenants, to moderated arrears policy procedures that is recognised in a court of law.

Mobile Working

OmniLedger formed another strategic alliance with ProntoForms to provide a mobile working app. Pyramid Mobile has now been deployed to over 300 devices across our customer base. With the capability to work off line, with automatic synchronisation with the back office Pyramid system, this solution has enabled customers to make significant savings in time and operational costs.

OmniLedger Re-brand

OmniLedger saw a re-branding exercise to encompass the growing portfolio of products and services available to customers under a new corporate image.

Homeless Link Partnership

OmniLedger forms a partnership with Homeless Link and integrates Pyramid with the cloud based SalesForce platform. This has enabled data to flow freely between the two systems, ensuring users are presented with the latest client and resident information, a vital asset when supporting vulnerable individuals.

Cloud Based Housing Management System

OmniLedger launch a cloud based housing management system designed to provide a low cost solution for smaller associations. Branded as Pyramid Essentials and Essentials Plus, these two solutions now supports the business of over 30 social landlords.

Cloud Based Housing Management Success

Due to the success of the initial hosted solution OmniLedger increased the investment in cloud infrastructure and can now extend this service to much larger companies.

London Pyramid User Group

OmniLedger London user group grows in popularity with more users attending.

OmniLedger Moves Office

Having seen significant growth in recent years, OmniLedger moves to a larger office, providing the company with plenty of room for further growth and allowing us to maintain a high level of customer support.

New Website Launched

OmniLedger launched a new website that provides visitors with easier access to information to our growing portfolio of software solutions and services. The website will also form the foundation for our customers to engage with OmniLedger and each other.

Pyramid Online Staff Portal

Pyramid Online was launched, a new, low cost staff web portal for remote working. This solution provides staff access to the latest tenant rent account details, a facility to update contact information and the ability to raise maintenance requests while being mobile. Also in 2017, the Pyramid Integrator suite was developed to enable two-way data transfers between Pyramid and other third party systems to streamline business processes.

London User Group Popularity

OmniLedger London user group continues to grow in popularity, with delegate numbers doubling in size.

GDPR for MyTenancy

With GDPR coming into effect in May, a new tenant document portal was developed to replace the existing tenant statement email distribution system.

Online Forum

In response to popular demand by members of the London usergroup, OmniLedger releases a new forum for customers to network and interact directly with each other.

Datacentre Investment

With the rising popularity of the hosted housing management solution, OmniLedger invested in additional resources for our datacentre. The hosted system now supports over 60 associations, from large regional to small local organisations.

ISO 27001:2013 Certified

OmniLedger are now ISO 27001:2013 certified, as part of our commitment to deliver high quality services and software solutions, that meet the expectations of our customers; as well as continual self improvement.

Making Tax Digital

In response to HMRC’s Making Tax Digital scheme, OmniLedger released new software that will calculate VAT and generate a file for submission. The software will be designed to assist customers who are both fully registered and partially exempt from VAT, with the Pyramid Housing Management System automatically calculating breakdowns for the latter.

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Latest Case Studies

Target Housing

In more recent history, Target Housing invested more than ever to expand the services they provide to complex needs’ clients. Including £30M in 30 properties, procuring a 24/7 hostel in Rotherham and extensions to council allocated support projects. All these are maintained using the Pyramid Housing Management system, which has served Target Housing since 2011.

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One CIC

One CIC have awarded a contract for OmniLedger to supply them with a Pyramid Housing Management system. Read the full story here.

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Innisfree Housing

First registered in 1985 to meet the housing and support needs of the Irish community, Innisfree Housing Association now owns and manages over 550 homes mainly across the London Boroughs of Brent, Camden and Haringey.

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