Void Management

Pyramid Void Management enables Social Housing providers to optimise the re-let process & identify areas generating rent loss

Void Management Data Processing

  • Monitor void loss
  • Create your own void to re-let process
  • Automated alerts for re-let deadlines
  • Log missed deadlines & why
  • Historic record of each property’s void process
  • Reporting on void performance & trends

The void management module allows an RP to define a number of different stages, along with the target days to complete the task, that the property requires before being re-let.

Every RSL will have unique stages and this module includes the facility to allow the user to tailor the various stages unique to their organisation. By combining these user defined stages together, the RSL can then build their own procedure and calculate expected time scales before re-let.

Each stage can be assigned to a particular department, which will allow the organisation to monitor performance at any given time during the void period. Using this facility allows the user to quickly build a comprehensive timetable (which can be saved as a standard process) for work to be completed and allow the unit to be re-let as soon as possible.

Automated Workflow

Optional automatic emails can be installed to send notifications of completed stages, deadline reminders or overdue notifications to personnel responsible for any stage, including external contacts.

Reporting & Output Options

The void monitoring module has a number of reporting options to assist users in analysing the status for void properties; these are available in the form of:

  • Average Void
  • Target analysis including stages met or not met, by manager or by scheme
  • Void route (procedure) analysis
  • Current voids by scheme or by area
  • Cost of void work

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