Enhancing tenant communication using Intelligent SMS Text Messages
A large majority of the UK’s population now own or use a mobile phone. Pyramid Messenger takes advantage of modern SMS developments to connect tenants and contractors with Social Housing providers using automated 24/7 texting services.
Intelligent Text Messages
Enhance service user experience using automated two-way SMS communication. With over 50 powerful workflows to choose from, designed for the social housing sector, you can provide single or bulk messaging services to tenants and contractors, such as rent balance enquiries, appointment reminders, satisfaction surveys, arrears notifications, job completions and more.
Contact Database Integration
Designed to integrate and use your existing contact database, ensuring your team always works from the latest information, whether that’s the Pyramid Housing Management System or another solution.
Audit Trail & Reporting
All in or out-bound messages are logged and time-stamped to provide a comprehensive history of events that can even be evidenced in a court of law for arrears cases.
Our team of specialists have years of experience working with the social housing sector and will guide you throughout the entire process, getting you live in as little as 8 weeks. All customers benefit from our support team’s fast response service level agreement for your on-going care, with urgent response times of 2 working hours or less.
50+ Powerful text message workflows
As part of Pyramid Messenger, you will be provided with a project manager who will help design and build all the SMS services your organisation requires from our library of 50+ workflows, with “design your own” opportunities for more unique requirements. Here are some examples from our library:
Want to give Pyramid Messenger a go?
Give these three simple scenarios a try by triggering automated text messaging yourself from our live demo system:
1) Tenant Registration
Text Reg with your name to 07860 031026 to register to texting services
For example: Reg Joe Bloggs
2) Request Rent Balance
Text BAL to 07860 031026 to request your rent balance.
For example: BAL
3) Contractor Job Completion
Text JC following by a space and a five-digit number to 07860 031026 to close a repair order.
For example: JC
Supporting over 150 Housing Associations, Co-ops and YMCAs across the nation, many have continued to manage their business with the Pyramid Housing Management System for well over a decade, providing them with stability and growth. Here are some of our customers:
Book your free consultation
Want to know more about how the PyramidG2 Housing Management System can digitally transform your organisation? Get in touch with our consultants today.