SMS Text Messages for Social Housing with Pyramid Messenger

Connect with tenants & contractors using Pyramid Messenger’s intelligent SMS Text Messages

Enhancing tenant communication using Intelligent SMS Text Messages

Intelligent SMS

Send automated bi-directional communications in bulk or ad-hoc


Fully integrated with your systems contact database

Audit Logs

All messaged sent & received are logged automatically

24/7 Services

Intelligent workflows that automate your processes, to empower tenant self-services 24/7

Pyramid Messenger for Social Housing

A large majority of the UK’s population now own or use a mobile phone. Pyramid Messenger takes advantage of modern SMS developments to connect tenants and contractors with Social Housing providers using automated 24/7 texting services.

Intelligent Text Messages

Enhance service user experience using automated two-way SMS communication. With over 50 powerful workflows to choose from, designed for the social housing sector, you can provide single or bulk messaging services to tenants and contractors, such as rent balance enquiries, appointment reminders, satisfaction surveys, arrears notifications, job completions and more.

Contact Database Integration

Designed to integrate and use your existing contact database, ensuring your team always works from the latest information, whether that’s the Pyramid Housing Management System or another solution.

Audit Trail & Reporting

All in or out-bound messages are logged and time-stamped to provide a comprehensive history of events that can even be evidenced in a court of law for arrears cases.

Dedicated Support

Our team of specialists have years of experience working with the social housing sector and will guide you throughout the entire process, getting you live in as little as 8 weeks. All customers benefit from our support team’s fast response service level agreement for your on-going care, with urgent response times of 2 working hours or less.

50+ Powerful text message workflows

As part of Pyramid Messenger, you will be provided with a project manager who will help design and build all the SMS services your organisation requires from our library of 50+ workflows, with “design your own” opportunities for more unique requirements. Here are some examples from our library:

  • Tenant Registration
  • Request Rent Balance
  • Request A Repair
  • Contractor Job Completion
  • Appointment Reminders
  • Repair Satisfaction Survey
  • Housing Officer Call Back Request
  • Arrears Breach Notification
  • Design your own
  • And many more

Want to give Pyramid Messenger a go?

Give these three simple scenarios a try by triggering automated text messaging yourself from our live demo system:

Tenant Registration

Text Reg with your name to 07860 031026 to register to texting services

For example: Reg Joe Bloggs

Request Rent Balance

Text BAL to 07860 031026 to request your rent balance.

For example: BAL

Contractor Job Completion

Text JC following by a space and a five-digit number to 07860 031026 to close a repair order.

For example: JC

Book your free consultation

Want to know more about how Pyramid Messenger can transform your organisation? Contact us today.

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Is Text Messages for you?

Explore the implications involved with adopting intelligent text messaging for social housing and if it is for you