A large majority of the UK’s population now own or use a mobile phone. Pyramid Messenger takes advantage of modern SMS Text Messaging developments and presents Social Housing providers with enhanced tenant/client communication services.
Pyramid Messenger presents Social Housing providers with a solution that:
Fully integrated with the Pyramid Housing Management system, maintaining a single master database is very simple and ensures that your team are always working with the latest information.
Pyramid Messenger has a built-in workflow designer that can easily be adapted to fit any organisation’s requirements. Social housing providers will be able to automate many of their processes, including:
The module includes a library of 50+ workflows designed specifically for the Social Housing sector, allowing organisations to provide a suite of automated services for tenants.
New workflows can be developed for organisations with more unique requirements that aren’t covered with the standard library.
Pyramid Messenger is an excellent way of reducing overhead expenses by replacing traditional letters with a single electronic alternative, costing as little as 8p per message. Comparatively, a single paper letter could cost up to £5.
Recent surveys have shown that:
A letter would take 1 to 3 days to deliver depending on the postage used and may not be opened by the recipient.
By communicating with text messaging, response rates from tenants dramatically improve, with over 50% being typical, compared to less than 20% for paper-based media. Taking advantage of this higher response rates enables Social Housing providers to improve KPI’s linked with tenant communication, such as:
Tenant BenefitsBy adopting a suite of automated intelligent text services, tenants will benefit from:
SMS text messages, whether in or out-bound, are logged and time-stamped, providing a full audit trail that can be reported on in three forms:
The message and system logs provide simple raw data that can be easily sorted and filtered, whilst the Results Analysis offers a more comprehensive report where the user can set their own filter criteria.
Latest Case Studies
In more recent history, Target Housing invested more than ever to expand the services they provide to complex needs’ clients. Including £30M in 30 properties, procuring a 24/7 hostel in Rotherham and extensions to council allocated support projects. All these are maintained using the Pyramid Housing Management system, which has served Target Housing since 2011.
One CIC have awarded a contract for OmniLedger to supply them with a Pyramid Housing Management system. Read the full story here.
First registered in 1985 to meet the housing and support needs of the Irish community, Innisfree Housing Association now owns and manages over 550 homes mainly across the London Boroughs of Brent, Camden and Haringey.
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Owning and managing over 450 homes, Shian H.A. have founding principles of tenant satisfaction, growth and happiness, all of which were important considerations when selecting and purchasing an integrated SMS solution.
In this short article, we will explore the implications involved with adopting intelligent text messaging for social housing.