Enhancing tenant communication using Intelligent SMS Text Messages
Send automated bi-directional communications in bulk or ad-hoc
Fully integrated with your systems contact database
All messaged sent & received are logged automatically
Intelligent workflows that automate your processes, to empower tenant self-services 24/7
Pyramid Messenger for Social Housing
A large majority of the UK’s population now own or use a mobile phone. Pyramid Messenger takes advantage of modern SMS developments to connect tenants and contractors with Social Housing providers using automated 24/7 texting services.
Intelligent Text Messages
Enhance service user experience using automated two-way SMS communication. With over 50 powerful workflows to choose from, designed for the social housing sector, you can provide single or bulk messaging services to tenants and contractors, such as rent balance enquiries, appointment reminders, satisfaction surveys, arrears notifications, job completions and more.
Contact Database Integration
Designed to integrate and use your existing contact database, ensuring your team always works from the latest information, whether that’s the Pyramid Housing Management System or another solution.
Audit Trail & Reporting
All in or out-bound messages are logged and time-stamped to provide a comprehensive history of events that can even be evidenced in a court of law for arrears cases.
Our team of specialists have years of experience working with the social housing sector and will guide you throughout the entire process, getting you live in as little as 8 weeks. All customers benefit from our support team’s fast response service level agreement for your on-going care, with urgent response times of 2 working hours or less.
50+ Powerful text message workflows
As part of Pyramid Messenger, you will be provided with a project manager who will help design and build all the SMS services your organisation requires from our library of 50+ workflows, with “design your own” opportunities for more unique requirements. Here are some examples from our library:
Text Reg with your name to 07860 031026 to register to texting services
For example: Reg Joe Bloggs
Request Rent Balance
Text BAL to 07860 031026 to request your rent balance.
For example: BAL
Contractor Job Completion
Text JC following by a space and a five-digit number to 07860 031026 to close a repair order.
For example: JC
Keep your tenants and staff COVID-19 safe by sending forms & surveys with Pyramid Intelligent Forms
Shian Housing Adopts Text Messaging
Shian Housing reduces overall rental arrears and promotes digital communication with tenants
Is Text Messages for you?
Explore the implications involved with adopting intelligent text messaging for social housing and if it is for you