Provide tenants with control over their personal information using MyTenancy, a secure online portal that is available 24/7 with access to rent account information, repair history, key contact details and important documentation.
MyTenancy is hosted at OmniLedger’s UK datacentre via www.mytenancy.co.uk, complete with backup facilities and the latest cyber security safeguards in place. Combined with integration to the Pyramid Housing Management system, your tenants can view their data without a direct connection to your network, ensuring maximum online security.
MyTenancy provides tenants with control over their account security, including:
In addition, tenants will be able to manage their personal information with MyTenancy’s self-service features. By redirecting telephone enquiries towards an online alternative, your team are afforded more time to focus efforts on critical tasks.
MyTenancy also includes features designed to promote digital independence, including:
Provide your tenants with access to any important documents related to their tenancy, including statements, agreements, fire safety and gas certificates; or your organisations newsletters, event invites, important policy updates etc. By storing these in the cloud, documents remain secure and always readily available.
Your administrator will be able to view and manage the MyTenancy portal. This includes personalising the portal with your logo, customising information pages, uploading documents for tenants to download, viewing MyTenancy’s audit logs, personalising automated emails and enquiring on all your tenants and properties.
Latest Case Studies
In more recent history, Target Housing invested more than ever to expand the services they provide to complex needs’ clients. Including £30M in 30 properties, procuring a 24/7 hostel in Rotherham and extensions to council allocated support projects. All these are maintained using the Pyramid Housing Management system, which has served Target Housing since 2011.
One CIC have awarded a contract for OmniLedger to supply them with a Pyramid Housing Management system. Read the full story here.
You may also be interested in:
The Pyramid Rent Accounting forms the foundation of all your tenant and property data; assisting housing professionals streamline rents and arrears management through integration and business intelligence.
Pyramid’s complete range of Responsive Repairs and Cyclical Maintenance modules designed to accommodate all aspects of property management, including period checks, gas safety, planned maintenance and life cycle costing.
Pyramid Online is a hosted service by OmniLedger designed for registered providers, providing mobile staff with a secure portal to view and update tenant information while on the move.