Providing tenants with an online self-service portal to their rent account

MyTenancy Online Portal

  • View rent account detail
  • View repair history
  • Download important documents
  • Place repair requests
  • Update personal information
  • Available 24/7

Provide tenants with control over their personal information using MyTenancy, a secure online portal that is available 24/7 with access to rent account information, repair history, key contact details and important documentation.

Online Security

MyTenancy is hosted at OmniLedger’s UK datacentre via, complete with backup facilities and the latest cyber security safeguards in place. Combined with integration to the Pyramid Housing Management system, your tenants can view their data without a direct connection to your network, ensuring maximum online security.

Self-service Portal

MyTenancy provides tenants with control over their account security, including:

  • Self-registration and email validation
  • Forgotten password re-set
  • Manual password re-set

In addition, tenants will be able to manage their personal information with MyTenancy’s self-service features. By redirecting telephone enquiries towards an online alternative, your team are afforded more time to focus efforts on critical tasks.

Rent Payments and reporting repairs

MyTenancy also includes features designed to promote digital independence, including:

  • “Pay your rent”, a link to your preferred payment provider to encourage tenants to pay their rent and help reduce your overall arrears levels
  • “Request a repair”, a facility to report any maintenance issues along with supporting photos

Secure Document Download

Provide your tenants with access to any important documents related to their tenancy, including statements, agreements, fire safety and gas certificates; or your organisations newsletters, event invites, important policy updates etc. By storing these in the cloud, documents remain secure and always readily available.

Admin Control and Customisation

Your administrator will be able to view and manage the MyTenancy portal. This includes personalising the portal with your logo, customising information pages, uploading documents for tenants to download, viewing MyTenancy’s audit logs, personalising automated emails and enquiring on all your tenants and properties.

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Latest Case Studies

Dimensions UK

Dimensions, one of the UK’s largest not-for-profit organisations, are dedicated to providing high quality personalised support for people with learning disabilities and autism, helping them to be actively engaged with and contribute to their communities. People and their families are at the heart of everything Dimensions does. Having started off with just a single phone…

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