Provide tenants with control over their personal information using MyTenancy, a secure online portal that is available 24/7 with access to rent account information, repair history, key contact details and important documentation.

Online Security

MyTenancy is hosted at OmniLedger’s UK datacentre via www.mytenancy.co.uk, complete with backup facilities and the latest cyber security safeguards in place. Combined with integration to the Pyramid Housing Management system, your tenants can view their data without a direct connection to your network, ensuring maximum online security.

Self-service Portal

MyTenancy provides tenants with control over their account security, including:

• Self-registration and email validation
• Forgotten password re-set
• Manual password re-set

In addition, tenants will be able to manage their personal information with MyTenancy’s self-service features. By redirecting telephone enquiries towards an online alternative, your team are afforded more time to focus efforts on critical tasks.

Rent Payments and reporting repairs

MyTenancy also includes features designed to promote digital independence, including:

• “Pay your rent”, a link to your preferred payment provider to encourage tenants to pay their rent and help reduce your overall arrears levels
• “Request a repair”, a facility to report any maintenance issues along with supporting photos

Secure Document Download

Provide your tenants with access to any important documents related to their tenancy, including statements, agreements, fire safety and gas certificates; or your organisations newsletters, event invites, important policy updates etc. By storing these in the cloud, documents remain secure and always readily available.

Admin Control and Customisation

Your administrator will be able to view and manage the MyTenancy portal. This includes personalising the portal with your logo, customising information pages, uploading documents for tenants to download, viewing MyTenancy’s audit logs, personalising automated emails and enquiring on all your tenants and properties.

Our tenants have busy lives, with some living off low incomes and having multiple jobs. The combination of these MyTenancy and Pyramid Messenger has enabled them to access their information whenever and wherever they want, not just from 9am to 5pm.