Pyramid’s Automated Email Alerts provides numerous tools to assist users by sending emails, tasks and reminders at key trigger points. Designed to assist social housing providers increase productivity and efficiency within targeted areas of the organisation.
Some notifications can even be automated to minimise manual intervention, allowing staff to target more critical areas.
Automated Notifications
Pyramid can be configured to generate email alerts automatically at set intervals. Pyramid will then scan the vast amount of data on your system, something that a user would find impossible to do.
The results of this interrogation are examined by Pyramid and based on the scripts written to your specification; email messages and notifications will be issued to specific members of staff.
There is a standard library of alerts supplied with every system, but as part of the tailoring service and project management process, trigger points would be tailored to your specific requirements.
User Initiated Alerts
Along with the automated software that runs unattended, in most instances overnight, Pyramid has a number of other alert options that are integrated into the system. These user initiated processes interface directly with the individuals Microsoft Outlook application.
Please note that interface options include the ability to add Outlook Emails, Calendar Entries, Task Entries and Note Entries.
Tailored to Fit
The following are a few examples of the options that can generate automated email alerts and these are tailored to individual requirements:
- Send tasks or notifications when a tenant has moved out/in of a property
- Reminder to tenants or contractors for repair appointments
- Generate a task or calendar entry when a maintenance requested is raised
- Notify a tenant they have missed rent payment
- Remind staff that a tenant’s arrears review date is due
- Notify a contractor that a repair order has passed it’s due completion date
- Supplier insurance
- Gas inspection
Book your free demo
Latest Case Studies

Dimensions UK
Dimensions, one of the UK’s largest not-for-profit organisations, are dedicated to providing high quality personalised support for people with learning disabilities and autism, helping them to be actively engaged with and contribute to their communities. People and their families are at the heart of everything Dimensions does. Having started off with just a single phone…

Thorner’s Homes
Thorner’s Homes have been providing almshouse accommodation to women in need in Southampton since 1793.

Target Housing
In more recent history, Target Housing invested more than ever to expand the services they provide to complex needs’ clients. Including £30M in 30 properties, procuring a 24/7 hostel in Rotherham and extensions to council allocated support projects. All these are maintained using the Pyramid Housing Management system, which has served Target Housing since 2011.

One CIC
One CIC have awarded a contract for OmniLedger to supply them with a Pyramid Housing Management system. Read the full story here.

Rent Accounting
The Pyramid Rent Accounting forms the foundation of all your tenant and property data; assisting housing professionals streamline rents and arrears management through integration and business intelligence.

Repairs & Maintenance
Pyramid’s complete range of Responsive Repairs and Cyclical Maintenance modules designed to accommodate all aspects of property management, including period checks, gas safety, planned maintenance and life cycle costing.

Supporting People
Record detailed information on all aspects of client management; including client progression, associated partners and your schemes.