- Download 1133
- File Size 306.42 KB
- Create Date 27th March 2020
Shian Housing Uses Text Messaging
Following the implementation of Pyramid Messenger, an intelligent texting solution, Shian Housing Association have been able to dramatically increase the response to arrears management communications which as a direct result has led to a reduction in overall rental arrears. Phone calls into the association have also reduced, enabling staff to focus their attention on other areas of their work, while promoting digital communication with their tenants.