Shian Housing Uses Text Messaging Case Study

Shian Housing Uses Text Messaging

Following the implementation of Pyramid Messenger, an intelligent texting solution, Shian Housing Association have been able to dramatically increase the response to arrears management communications which as a direct result has led to a reduction in overall rental arrears.  Phone calls into the association have also reduced, enabling staff to focus their attention on other areas of their work, while promoting digital communication with their tenants.