Action Housing & Support Case Study Download

Action provides Supported Housing and services for those in need

Established in 1981, Action was originally formed to provide accommodation for adults leaving prison. Since conception, Action has now grown into a multi-service social housing provider, making a real difference and catering for people with a wide range of needs.

With a diverse business model, Action needed to ensure that each business area was managed efficiently, having processes for recording and maintaining accurate information, so that customers could receive the maximum benefits available from their services.

However, having conducted a review of their IT systems in 2015, Action identified a number of limitations within their legacy systems, which affected the quality of their data, reports and analytics.

Although this exercise highlighted a number of issues, the fundamental point was that key performance areas could not be reported on. With a drive for continued service improvement, Action identified this functionality as being a key factor when selecting a new system.