COVID-19 Business Continuity Policy
As a critical supplier to many businesses, we are very aware of the importance of continued service and support for our Housing Management application. Our existing Business Continuity Plan currently handles all eventualities with regards to Fire, Flood and all other natural disasters and can also be applied to handle eventualities such as Pandemics.
Employee Remote Working
In order to continue service and support our BCP doesn’t need to change dramatically if our staff/colleagues are directly affected by the Corona Virus. Our existing IT infrastructure allows all employees/colleagues to work remotely if required. Therefore, in the event that we are directly affected, everyone from support staff to developers would be able to continue normal working practices from home.
Our telephony system can automatically be diverted to mobile phones, to ensure continued customer support and email is accessible by staff via their mobile phones or a standard/remote internet connection.
OmniLedger employees have a wealth of product knowledge, with many senior staff having been with the company for over 20 years. It is therefore not just front line support staff that can provide help and assistance. Should all support staff become unavailable, any slack would be picked up by remaining staff in the short term.
We are very confident that should a Pandemic hit our business, then our services and support would not be drastically affected.
Customer Employees & Remote Working
In the past 24 hours we have be inundated with customers asking if their staff could work from home and how this should be facilitated. There are a number of ways to achieve this, depending on the IT infrastructure you have in place and the main ones have been addressed below:
- You access Pyramid in OmniLedger’s hosted environment. There is no need to do anything. Users can log into the system as if they were in the office. Tell them to use their existing credentials.
- If you have an onsite system, with a Terminal Server (TS) in place, your IT company will need to provide remote access to the TS for users. This will allow them to launch Pyramid in the usual manner.
- If you have your own on premise Pyramid server and no TS, your IT support company will need to create a VPN connection for users and install the Pyramid client software on the remote PC
Before contacting OmniLedger’s support team please speak to your own IT Department or third party contractor to identify the type of system you have and what will be required.
This will ensure that we can address your needs as quick as possible.